Country Specialist (Spain, Netherlands, Belgium, France or Italy)

Bookbot is a recommerce platform that operates in 4 countries and has already sold over 5 million books. Every day we sell around 15,000 books and receive a little bit more. These are numbers we aim to double each year. We are among the 10 of the fastest growing tech startups in the CEE region. We are getting excellent customer feedback and we are thinking big in Germany and across Europe.

We are expanding to other European countries and are looking for a local customer advocate for each country. We are looking for Country Specialists for the following markets: Spain, Netherlands, Belgium, France and Italy.

What will you do

• Be the advocate for your country's customers within our company, ensuring their feedback is heard and addressed.
• Ensure that our website for your country is running smoothly, up to date and the copywrite is correct.
• Provide customer support during regular work hours (9 AM–5 PM)
• Develop relations with influencers and journalists
• Manage and coordinate the distribution of marketing materials (e.g., bookmarks) to customers.
• Collaborate with internal teams to resolve issues and ensure excellent customer experience.

About you

• Fluency in the language of the country (Italian, Spanish, French or Dutch). Level C2 is a must.
• Kind and customer-oriented approach.
• Attention to detail and strong organizational skills.
• Ability to work independently and take initiative.
• You live in the country/city you are applying for:
  • France: Paris
  • Spain: Madrid, Barcelona
  • Netherlands: Amsterdam, Rotterdam
  • Belgium: Brussels
  • Italy: Rome, Milano

What we offer

• Amazing opportunity to grow within your role or within Bookbot's European expansion.
• Countries are categorized into three tiers by market maturity. The role starts as Country Specialist in Tier 2, focusing on building foundations, with the potential to grow into Country Manager in Tier 3 for strategic leadership.
• Reporting to Head of Expansion Lívia Čadová who has been the main driver of the German/Austrian expansion and is now spearheading expansion across Europe.
• We have overall monthly budget of 2 780 EUR + bonuses for Spain and Italy and 4 500 EUR + bonuses for Netherlands, Belgium and France. As the contry grows so does you.
• Work for a successful re-commerce scale-up that helps to re-use of thousands of books every month.
• Work in a well-established and really fast-growing scale-up that continues to grow for several years in a row. Check out our CEO's post here.
• Informal environment and pragmatic approach. We like to experiment, we have big growth ambitions and customer-first focus.
• A unique opportunity to be the one to help us enter a new country with the Bookbot brand.

Want to be an ambassador for your country and help us deliver the best customer experience to local customers? Send us your CV or a link to your LinkedIn profile.