Košice, SK
Košice, SK
IT consultant
IT manager
Full time job
Education is not essential
2500 EUR/month
About
We are looking for a Service Delivery Manager, who will manage our SAP operations team.
Your responsibilities
managing a team of SAP Consultants and ABAP Developers who support daily operations on the SAP systems of the customer and provide stable service to make their business run flawlessly
coordination and managing service delivery of multiple small teams, managing customer relationships, ensuring SLA and KPIs and driving service improvements
What do we expect?
experience in service management
understanding operational/delivery environment in relation to KPIs/SLA
great communication skill
experience in IT/Software company with delivery
a general IT overview
previous experience in customer service
experience with the intercultural environment
excellent organizational skills (delivery team consists of over 30 people)
proven record of delivered and implemented service improvement
good knowledge of Excel
experience with leading meetings with middle management
active listening skills
fluency in English, and German a plus
nice to have:
overview of SAP
experience with SNOW, Power BI
Benefits
Compensation and rewards:
Boost your earnings with bonuses (company performance, project, or extra performance bonus)
Invest in yourself with a yearly well-being budget (up to €2,000)
Earn referral bonus (up to €3,000)
Secure your future with a pension plan contribution
Flexibility and Work-Life Balance:
Flexible working hours that adjust to your personal needs
Choose your work environment – 100% remote or modern offices: Košice, Bratislava, Prague
Personal and Professional Development:
Sharpen your skills with extensive training & certifications
Deepen your expertise with unlimited access to Udemy for Business
Boost your language skills with language courses
Wellbeing and Culture:
Build bonds through team-building activities & company events like the VolleyCup and Christmas party
Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
Invest in your well-being with a MultiSport card
Promote your mental health with confidential psychological support
Hiring process
Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
We will assess the information you send us and will get back to you under any circumstances.
We will contact the chosen applicants and specify the details.
A job interview with a hiring manager is a two-way opportunity to get to know each other better. The hiring process also includes a second interview with the customer directly.
We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.