Košice, SK
IT analyst
IT consultant
Full time job
Education is not essential
2500 EUR/month
Your role
We are seeking a skilled CRM Business Analyst to join our team and drive the successful implementation and optimization of our customer’s CRM system. As a CRM Business Analyst, you will play a pivotal role in gathering business requirements, analyzing processes, and designing CRM solutions to support customer‘s organization's customer-centric objectives. Your responsibilities will include:
The role includes:
Writing detailed specification of the system that fulfils business and technical requirements and serves for developers
Design and develop proof of concepts, use cases as well as data analysis solutions
Understanding business processes and translating requirements into technical specifications
Ability to identify problems or inefficiencies in CRM processes and propose innovative solutions to address them
Strong analytical skills to interpret data related to customer interactions
Analyzing data trends and patterns helps in making informed decisions for optimizing CRM processes
Facilitating discussions between business users and technical teams
Providing methodical support to customer
Taking the responsibility for a significant consultancy practice
Taking the responsibility deliverables
Daily work in Agile Development
What do we expect?
Proficiency in CRM systems such as Microsoft Dynamics, or other like Salesforce
Proven experience working as a Business Analyst in CRM implementations or delivering software
Strong analytical skills with the ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Relevant certifications such as Microsoft Certified: Dynamics 365 Fundamentals or Salesforce Certified Administrator, Salesforce Certified Business Analyst, is big advantage
Demonstrative experience in client facing
Knowledge of Agile and Scrum
Fluent English AND German
Benefits
Variable component in amount of 13. salary
Company social benefit up to 2 000 €
Extra project bonus
Company performance bonus
Loyalty bonus
Referral bonus up to 3 000 €
100% home office or possibility to work from our offices in Košice, Bratislava and Prague
Fully equipped home office
Flexible working hours
Hard and soft skills trainings, conferences and certifications
Unlimited access to all Udemy for Business e-learning trainings