Claims Adjuster with Bulgarian - Prague

DEFEND INSURANCE GROUP is a well-established international company operating in the field of automotive insurance. While we work in a traditional industry, we operate with agility, constantly seeking ways to improve our products, services, and internal processes. We’re looking for colleagues with a growth mindset—people who embrace innovation, think about efficiency, and actively contribute to shaping not just their role, but the company as a whole. We encourage projects beyond roles because we believe that the best ideas come from cross-team collaboration. That’s why we give people the space to step beyond their core responsibilities and drive meaningful change.

Our headquarters in Prague is home to colleagues from over 20 countries, where English is our shared language. We believe in open communication, fast decision-making, and a strong team spirit—because that’s what keeps us ahead of the game.

We are looking for a new Claims Adjuster to join our international team in Prague, to coordinate the claims handling process with our Bulgarian customers.

What will be your role:

• Communication with customers, who hold our insurance and need to report or resolve vehicle damage (80% telephone contact).
• Guiding clients through the full claims settlement process - from claim reporting, registration in the internal system, explaining individual steps, and compiling required documents for claims adjusters.
• Online administration and archiving of documentation.
• Damage assessment, handling of the settlement process, closing of the case.
• Verification of estimates and invoices

Why should you work for us?

• We have a friendly environment here and we like to get together after work for good food and drink or even to play sports together.
• We place great emphasis on education and personal development, which is why we provide a comprehensive professional development plan, and a wide array of educational courses.

We take care of our employees; we provide them with benefits like:

• 6 weeks of holiday and 2 personal days
• 1 day of home office per week
• Multisport card
• Meal allowance
• Cafeteria system or contribution to pension insurance
• A healthy breakfast every Wednesday, or a FreshPoint fridge with an employee 30% discount on products
• Company events and much more...

You might be a perfect fit, if you:

• Speak Bulgarian at a native level
• Have technical knowledge of motor vehicles
• Have a customer-oriented approach and excellent communication skills
• Have strong administrative abilities and are detail-oriented
• English proficiency at least at communication level, Czech language is an advantage (not required)

Are you interested? Don’t hesitate to send us your CV along with a motivation letter. We’ll be happy to get back to you and schedule an online interview where we can get to know each other better!