Team Leader for Insurance Departments

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Praha, CZ  Damages adjuster  Insurance Administration Clerk  Head of Department Full time job Secondary school or vocational training with GCSE

If you are drawn to working in a multicultural environment where English is used daily, and have a passion for effective team management and delivering high levels of customer service, then we have an exciting opportunity for you. We are seeking a new member to join our team as the Team Leader for the GAP and Dealer Services teams.

GAP insurance is a type of car insurance that covers the difference between the actual cash value of a vehicle and the balance still owed on the financing or lease contract in the event of a total loss or theft. Dealer Services focuses on the administrative management of insurance policies, ensuring accurate data processing and providing high-quality service to our partners.

What will be your role?

  • Lead, motivate, and provide ongoing coaching for the team.
  • Ensure SLA and KPI are maintained and adhered to.
  • Complete audits on calls, claims, and policy administration to ensure procedures are accurately followed and provide training and support based on findings.
  • Manage complaints and concerns, including de-escalation by understanding the root cause, analyzing next steps, and supporting team members handling these complaints.

Why should you work for us?

  • We have a friendly environment here and we like to get together after work for good food and drink or even to play sports together.
  • We place immense importance on education and personal growth, which is why we provide on-site access to an educational coach, a comprehensive professional development plan, and a wide array of educational courses.

We take care of our employees; we provide them with benefits like:

  • 6 weeks' holiday and 2 personal days
  • Multisport card
  • Cafeteria system or contribution to pension insurance
  • A healthy breakfast every Wednesday, or a FreshPoint fridge with an employee 30% discount on products
  • Company events and much more...

You might be a perfect fit, if you:

  • Have leadership experience,
  • broad experience working in a customer service environment, ideally within the insurance industry,
  • the ability to meet and exceed customer expectations,
  • possess strong negotiation and investigative skills.

    Has this position caught your attention? If yes, then don't hesitate to send us your resume along with a cover letter. We will be delighted to get back to you and schedule an online interview where we will have the opportunity to get to know each other better.