SERVICE PROCESS SPECIALIST

We are currently looking for a new colleague to join our team as a Service Process Specialist. In this role, you will play a key part in supporting our international service operations and ensuring seamless coordination between our customers and technical teams.

Main responsibilities of the role:

• Coordinate and facilitate service technician visits abroad, ensuring smooth communication between customers and our technical teams
• Share best practices and provide training to colleagues abroad
• Work closely with the global team of process engineers
• Actively participate in process improvement and automation initiatives
• Collaborate with the service contract specialist team to ensure proper updates to service contracts and maintenance plans

To succeed in this role, you should have:

• Advanced English skills (100% of your daily written and spoken communication will be in English); French or German is an advantage
• Basic knowledge of Excel
• A proactive mindset and the ability to stay engaged even with repetitive tasks
• Strong organizational skills and a friendly, customer-oriented approach
• Experience with SAP is an advantage but not a requirement (we’ll be happy to train you)

What we offer:

• Annual financial bonus
• Yearly salary increase
• Flexible working hours (37.5-hour workweek)
• After training, the possibility to work from home 2 days a week
• 25 days of vacation + 3 flexible days
• Meal voucher contribution
• Pension fund contribution
• Contribution to sports and leisure activities
• Numerous training opportunities
• Modern offices with a relaxation zone and a terrace on the 20th floor offering a stunning view of the city